Warranty Process
Warranty is explained before every repair
DoorStepTech uses a simple warranty process across the whole service: inspect first, quote first, repair, then confirm the warranty terms based on the device condition.
How the warranty process works
Warranty is not a separate hidden rule. It is part of the repair flow and should be clear before the customer approves the service.
1
Inspect
We check the issue, model, condition, and whether there is physical or liquid damage.
2
Quote
You receive a quote before work starts. No payment is taken from the website.
3
Repair
If approved, we complete the repair using the selected part quality and service option.
4
Guarantee
Eligible repairs include a 30-day quality guarantee for part or workmanship issues.
Covered under repair warranty
- Replacement part defects after repair
- Repair workmanship issues
- Problems related to the same completed repair
Not covered
- Display damage, display lines, or black spots
- Cracked screen or cracked back glass
- Water damage, corrosion, impact, or new physical damage
- Bent frame / Bent Corners
Important: the examples above are repairable conditions, but they are treated as paid damage repairs and are not covered by warranty. Final eligibility is confirmed after inspection.